We recently had a great experience with a MetLife auto claim that I thought I’d share with you. Our car was older and the damage significant, so when I first called MetLife about the claim the representative had asked that we go and clean out the car completely (including plates) at the local tow yard. This helped save us time as the car was eventually totaled ans we didn’t have to go back to remove all personal items. MetLife took care of transferring the car from the facility it had been towed to to their storage free facility. They also offered to get us a rental car, which we declined at the time, but we were told we could be reimbursed a portion of that coverage if it wasn’t used (nice to know). 

The estimator called me that week to let me know the car would be totaled and that another department would be in touch to issue a check. The next day I was contacted and informed of the process to follow to have the car’s estimated value check sent to me. Just two days later a FedEx package arrived with the details of how they estimated the value of the car and they also reimbursed us for the new tires and brake pads we had just put on the car (just had to fax them receipts). All items I had to sign and send back, in a pre-paid FedEx envelope, were easily spelled out and highlighted. I then sent everything in the next day and within a week our check was in hand.

Since we chose not to get a rental car, MetLife also reimbursed us a portion of the rental fee we could have used. This check arrived next week.

All in all this process was as smooth as it could be, considering the circumstances. Everyone was friendly and asked often if everyone was OK.